“We’ve been meaning to write this letter for a while now and haven’t gotten around to it. We’re sure that if you have a customer who isn’t completely satisfied, you hear about it quickly. We thought you would also want to hear from those who are extremely happy with your service and product. First of all, we can’t image how a crew installing windows could have done a better job. Aside from doing a great job putting in the windows, your crew, led by William, was friendly, helpful and neater than anyone we’ve ever had do a job for us on the house. A complete cleanup each afternoon was helpful in allowing us to set up for the next days work. After living with the windows for about seven months now, we have not found a single flaw in the windows themselves, or in how they were installed. .
There are some benefits that we’ve received from the windows that we expected, such as the absence of drafts, less heat escaping, and the simple fact that they open and close so well and are easy to clean. However, there were also some benefits that we didn’t expect, and I thought that you might be interested in hearing them since they might be selling points that you don’t normally think of, but might be useful, especially with customers living in older houses. First, we found that the house seemed to be cooler in the summer, without the benefit of air conditioning. We have a large house, which holds the cooler night temperatures well, but this seems to have improved with the new windows. Secondly, we have found that we no longer hear sounds from outside – traffic, wind – at the same levels. The house is now quieter. An interesting third benefit that we had not expected has to do with cluster flies. We have always had a cluster fly problem. It’s hard to to tell from just this one fall – winter season, but the number of cluster flies seems to have decreased by about 75%. A fourth benefit also surprised us. This winter we have a skunk living somewhere in our neighborhood. In the past if a skunk sprayed anywhere near the house, we could immediately smell it inside. This year, although there might be a strong odor of skunk right outside our door, we don’t smell it at all inside. Finally, as a photographer, I have now found that I can shoot pictures of the birds coming into our feeders right through the windows, rather than having to be out on the porch. This comes in handy when the temperature is 15 degrees out.
So, as you can see we have received even more benefit from this renovation than we expected, and wanted to let you know how happy we’ve been with this project.” – Don and Jan Gersh
